If the industry grind is letting up enough over the holidays to let you travel – but you think you still might need to take a laptop and get online – the good news is that Google is giving you a gift: free Wi-Fi (if you’re traveling through one of its 47 participating airports).Users ...

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Over my 17 years of providing customer service training and presentations for clients, I've noticed a bizarre phenomenon when it comes to motivation. When employees are tired or stressed, they don't feel like giving great customer service, so they sub-consciously give themselves permission to back-off. ...

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“Biography” is one of my favorite TV shows because it pays tribute to the accomplishments of well-known, successful men and women. I gain insight and inspiration from their stories of achievement and personal triumph over adversity. I find it interesting to note that successful people clearly ...

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I read an interesting article today about white lies – particularly how damaging they can really be. Considered innocent or sometimes even “necessary” untruths, people tell a lot more white lies than they realize. But before you justify your most recent falsehoods, consider the damage ...

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Employee incentive programs can range from weekly contests for moving the most product to commission. Many businesses use these programs to motivate, boost morale, inject a little healthy competition in the office and to say “great job!” But depending on how you’re using these programs, ...

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There were no signs of a slowing economy at the annual Kaeser Convention and private trade show.

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As the boss, your job description is what you make it. But are you trying to do too much and in the process effectively holding your employees back instead of helping them out?Here’s a cool exercise from NYT’s “You’re the Boss” blogger Jennifer Walzer: Imagine that you are ...

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